SHIPPING AND RETURNS

We offer Express delivery for all products.  we are able to provide 3 days delivery for some countries namely USA, UK ,AU and CA.

Note: on few other products, we can provide same fast delivery however not all, so if delivery time is a problem to you; please get to us either by live chat or by mail using  with the product you intend to order while listing your destination country so we give you exact estimated arrival date.

How do we pack your products for shipping?
All products are measured into individual small plastic ziploc bags/ packs, labeled accurately, then carefully vacuum sealed in a plastic/metallic bag. They are then shipped in a standard envelope or bubble-pack envelope. The outside of the shipping envelope contains no reference to the items it contains Sealed Discreet.

What is included in my shipment?
The products you ordered plus a packing slip. The packing slip includes the customer and product details, but does not contain pricing information.

Why do you accurately label all the products and detail them on the packing slip?
Primarily for safety, secondly, these products are legal in most jurisdictions, and in the event of an official inspection, accurately labeled products will more likely be delivered to the recipient in a timely manner.

What are your shipping charges?
We send orders only with air mail use; EMS, UEM(USA Express Mailing), Fedex, USPS and UPS. Using any of the above-stated ways of delivery – we will give tracing number.

Do you have other shipping options?
No.

What shipping method do you recommend?
We recommend air mail because it’s not too expensive, and we can (sometimes) find out what happened if the parcel disappears, and significantly, because a customs declaration is not required.

I ordered last week, where is my shipment?
Please wait at least 2 days before contacting us if your shipment has not arrived. Please note that we will no longer respond to any enquiries about the whereabouts your shipment, if made within the first 2 days. As much as we want to provide excellent customer service, we get far too many enquiries like this and it takes up a lot of our time to reply to each one. There is nothing we say or do for you anyway, other than to tell you to be patient.

My order was seized by customs, will you re-ship?
Sorry, we do  offer reshipping or refunds in the event of a seizure. No exceptions. Please take this into consideration before placing your order with us.

Can you ship to a P.O. Box address?
Yes, air mail only.

I made a mistake, can I cancel my order?
If you made a mistake when ordering, just send us a message in the order details and we’ll cancel it for you. Then just go ahead and submit a new order.

I just sent you payment but I changed my mind, can I get a refund?
If we have not already shipped your order, yes. However we must deduct a minimum 30 USD fee to cover our costs of receiving and sending the payment back to you. Optionally, we can give you store credit of the full amount which you can use for a later purchase.